> For the complete documentation index, see [llms.txt](https://guides.reallivesworld.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.reallivesworld.com/gamer/gamer-dashboard-guide/got-questions/faq.md). # FAQ #### 1) What is the Gamer dashboard used for? It is your personal control panel to play simulations, track your progress, manage your account, and handle license/credits. *** #### 2) Where do I start if I am new? Start in this order: 1. `Home` 2. `Live a Life` 3. `My Lives` 4. `My Journey` *** #### 3) What is Experience Hub? `Experience Hub` is the top launcher menu for major experiences.\ From there, you can open: * My ChangeMaker Space (MCS) * RealLives Simulation * RealBoard * (And other linked experiences, when available) *** #### 4) Is MCS different from the dashboard? Yes. The dashboard is your main workspace. \ MCS (My ChangeMaker Space) is a focused experience which helps you learn and understand more about your ChangeMaking Skills and you can open it from the `Experience Hub` or from the Home card (`Explore ChangeMaker Space`). *** #### 5) How do I start a simulation? Use either: * `Live a Life` from the sidebar, or * `Experience Hub → RealLives Simulation` *** #### 6) I clicked “Live a Life” but cannot play. Why? Most common reason is license/access status.\ Go to `License` and check: * Is your base license active? * Do you have credits available? *** #### 7) What is the base license? The base license is valid for 1 year and includes 3 credits for Gamer. It gives access to the Dashboard and the Simulation from where you can expereince lives in over 193 countries. *** #### 8) What is a credit? A credit is the play allowance for 1 counted life in the simulation. 1 credit = 1 life *** #### 9) When is a credit consumed? * If the life ends before age 10, credit is not consumed. * If the life reaches age 10+ and is counted as a completed run, 1 credit is consumed. *** #### 10) Do credits expire? Credits do not have their own expiry. Plus they can be rolled over to the next year. *** #### 11) What happens if my base license expires but I still have credits? Your remaining credits can roll over, but you need an active base license to use them. *** #### 12) Can I buy more credits? Yes. After base license, you can buy credit packs.\ You can also buy credit booster packs (as per your purchase flow and eligibility). *** #### 13) Where can I see my invoices? Go to `License Management` and select View Invoices.\ You can review payment history and open/download invoice details for completed transactions. *** #### 14) I cannot find one of my lives. What should I do? Go to `My Lives` and check filters (`All`, `Complete`, `Incomplete`).\ If still missing, confirm you are in the correct profile/account. *** #### 15) My dashboard looks different than expected. Why? You may be in the wrong profile/role.\ Check `Account` and switch profile if needed. *** #### 16) Where can I get help inside the product? Use: * `User Guides` for instructions * `Feedback` to report issues or ask questions *** #### 17) What details should I share when reporting an issue? Include: * What you clicked * What you expected * What happened instead * Approximate time * Screenshot (if possible) *** #### 18) Is this dashboard for schools/classes? No. Gamer dashboard is for individual use.\ It does not include school admin or teacher class-management flows. *** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guides.reallivesworld.com/gamer/gamer-dashboard-guide/got-questions/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.